Frequently Asked Questions at Dallas-Fort Worth

DART is a rapid transit service that connects the airport with the financial district, the historic center, and Downtown Dallas through the following stations: West End, Akard, St. Paul, Pearl/Arts District. A 3-hour pass (unlimited rides for 3 hours from the time of purchase or activation) costs USD3.00. SEE MORE

All app-based transportation companies (rideshare providers such as Uber, Lyft, Alto, and Wingz) pick up their passengers at the upper-level curb of each terminal. For more details about this service and taxis, CLICK HERE

If you arrive at the airport late at night, transportation options may be limited. Rideshare services such as Uber and Lyft will still be available in most cases, but keep in mind that fares may be higher due to lower driver availability. Taxis are also available, although some passengers have reported negative experiences, such as inflated fares or unprofessional drivers. For a more reliable option, it is suggested to book private transportation in advance.
Tip: Check taxi company reviews and consider comparing prices with rideshare services.

To get to Fort Worth, you can take the TEXRail train, which connects DFW Airport with downtown Fort Worth. The trip takes approximately 50 minutes, and the train departs every 30 minutes from Terminal B. There are also taxi services and rideshare options available, but keep in mind they may be more expensive than the train. SEE MORE

Free Wi-Fi access is available in all public areas of the airport. To connect, select the network "DFW Public 5G Wi-Fi" or "DFW Public 6E Wi-Fi".

To use the free Wi-Fi service, you may be asked to provide your email address to subscribe to the DFW Airwire newsletter.

Pre-Security: All terminals are connected outside the secure area by the free Terminal Link shuttle bus service, which stops at every terminal from 5:00 am to 12:00 am. Outside these hours, it is only available by calling Tel +1 972 574 5465. Buses run every 10 minutes from the upper level of each terminal, except at Terminal D, where boarding and drop-off take place at the lower level.

Post-Security: The free Skylink light rail allows passengers to connect between terminals while staying within the secure area. The train operates 24 hours a day and departs every 2 minutes from two stations inside each terminal. With trains running clockwise and counterclockwise, the maximum travel time between the farthest points is only 9 minutes.

There are many duty-free shops and dining options. Dallas-Fort Worth Airport also offers a variety of other amenities, including nursing rooms, chapels, charging stations for electronic devices, and rest areas. In addition, you will find several VIP lounges with drinks, food, workspaces, and more.

There are relatively quiet and dark areas in some parts of the airport, such as near gates D22 and E23. Keep in mind that certain places may be noisy due to constant foot traffic and airport announcements. Some travelers even recommend bringing earplugs and a sleep mask for added comfort. If you are looking for more comfort and don’t mind the budget, consider the Minute Suites rooms, located inside Terminals A and D (gates A38 and D23), which are spacious private suites with showers.

Tip: If you plan to spend the night, consider the Grand Hyatt, Hyatt Place, and Hyatt Regency hotels, which are connected to the airport and offer comfortable accommodations with quick access to flights.

MORE INFORMATION

DFW offers a wide variety of restaurants that cater to different dietary needs, such as vegetarian, vegan, and gluten-free options. Some of the most notable choices include Twisted Root (vegetarian burgers) in Terminal A and Eatzi's (gluten-free dishes) in Terminal D. Passengers recommend asking directly at the restaurants to ensure dishes are prepared according to your dietary restrictions.

Tip: Check menus online in advance or consult the restaurant staff for specific details.

If your flight is canceled or delayed, head to your airline's customer service counter for assistance with rebooking. According to reviews, some airlines, like American Airlines, have faced issues with understaffing and long lines during mass cancellation events. You can also try using your airline’s app to search for and book alternative flights.
Note: If you need to stay overnight, airlines sometimes provide vouchers for meals or lodging, but experiences vary regarding how easily these benefits are given.

Lost and Found
Contact your airline directly regarding lost items, as indicated on your ticket or baggage receipt.

For lost items before security screening, contact the office located in front of baggage claim E4 (Tel +1 972 973 4420 or CLICK HERE). Hours of operation: Monday to Sunday between 8:00 am and 6:00 pm.

In case of lost belongings in the boarding area, contact the office located next to gate C2 (American Airlines only) at Tel +1 469 784 2888 or CLICK HERE.

There is a luggage storage office in the baggage claim area of Terminal D. This service is also offered by third parties near the airport, such as Bounce and Nannybag.

The North Cell Phone Lot is located at the northern end of the airport, while the South Cell Phone Lot is at the southern end, near the intersection of Rental Car Drive and Southgate Avenue. Both are free and allow for quick passenger pickup upon arrival. Keep in mind, however, that parking is limited to 2 hours in both lots. More information about PARKING

Parking at DFW has security measures such as cameras and patrols, but some travelers have expressed concerns about the lack of lighting and surveillance in certain areas of the remote parking lots. If you plan to leave your vehicle for several days, the express or valet parking options are usually safer, though more expensive.
Recommendation: Use a tracking device for your vehicle or make a note of the exact location where you parked.

InMotion offers SIM cards ideal for travelers visiting the United States or those traveling from the United States abroad. Stores are located at:
→ Terminal A, near gate A37 (Tel +1 214 789 4889)
→ Terminal B, near gate B7 (Tel +1 214 422 5802)
→ Terminal E, near gates E8 and E16 (Tel +1 214 587 7979)
Alternatively, and perhaps the best option, is to get a Holafly eSIM and activate your mobile data as if you were in your home country as soon as you get off the plane. Holafly is a well-known company offering this service and adapts to different plans. If your destination is another country, you can check other destinations here.

The Allways Meet and Greet service covers both departing passengers and those arriving or connecting at Dallas Airport. With this service, a staff member escorts each passenger individually from start to finish during the departure process, as well as from the moment they arrive until they board their final destination flight. This service is also available for groups. SEE MORE

Smoking is not allowed inside the terminals at DFW Airport. However, there are designated smoking areas outside each terminal, on the sidewalks at the arrivals level. Make sure to plan your time if you need to exit the secure area to smoke and then go back through security screening.

DFW has multiple charging stations located throughout all terminals. They can be found at the boarding gates and in common areas, such as rest zones. Some restaurants and VIP lounges also offer charging stations for passengers. However, travelers have mentioned that stations can be busy during peak hours, so it’s useful to bring a portable charger.

Yes, DFW offers wellness services, such as a yoga room in Terminal E, which is available 24 hours for relaxation before or after a flight. There are also free drinking water stations to refill reusable bottles and spas where travelers can receive quick massages and other relaxation treatments.

DFW has several first aid stations located in each terminal. If you need urgent medical assistance, airport security staff and employees can help you contact the airport’s medical personnel. For non-urgent medical issues, there are medical assistance stations and automated external defibrillators (AEDs) placed throughout the airport.

Yes, DFW provides assistance services for people with reduced mobility, such as wheelchairs and priority access at security checkpoints. It is recommended to contact your airline in advance to request assistance and ensure staff are available upon your arrival. Additionally, there are ramps, elevators, and accessible restrooms in all terminals.