Facilities and Customer Service at DFW Airport

The airport offers a wide variety of dining options and shops. It also features essential services such as accommodation, finance, and family assistance.

FAQs about Services at DFW

Is there luggage storage?

Yes, but there is only one official location inside the airport: in Terminal D, baggage claim area. If you are in another terminal, you will need to travel there or use external services like Bounce off-site.

Where can I take a shower?

Showers are located exclusively inside VIP Lounges (Minute Suites, Admirals Club, Centurion, etc.) in Terminal D and some in A. There are no free public showers.

Is the Wi-Fi really free?

Yes, it is free and generally fast. However, it requires you to register with an email address and accept receiving the airport's newsletter to connect.

A DFW airport volunteer assisting a couple in the boarding area

AI-generated image

Traveler's Manual: Survival and Comfort

Details that make the difference between a comfortable wait and a stressful one at DFW.

The Wheelchair Bottleneck

Reviews indicate that mobility assistance service (wheelchairs) suffers from chronic delays, especially upon disembarking.

Strategy:

Don't wait until you land. 30 minutes before arrival, remind a flight attendant that you need the wheelchair at the gate. This puts pressure on ground staff to be ready. If you have a short connection, notify them urgently.

Difficult Hydration

Many users report that water bottle refill stations are often out of order ("red filter") or scarce in older terminals like C and E.

Strategy:

If you see a working station, use it immediately. Do not assume you will find another one near your gate.

During your stay

Inside the complex, you will also find luxury accommodation, convenient location, meeting spaces, and relaxing lounges. There are three hotels inside the airport (Grand Hyatt, Hyatt Regency, Hyatt Place) and Minute Suites private rooms inside terminals A and D.

There are also several VIP lounges available.

In addition to many other services, the airport offers financial services, a children's play area, mother's rooms, and facilities for disabled passengers.

Information and Traveler Help

For any service inquiries you may need (guest services, lost and found, translation, general information, etc.), find information desks on levels 2 and 3 of all terminals and on level 1 of the rental car center.

Ambassadors

DFW Airport Ambassadors help passengers find their gate and terminal, locate services, understand transportation options, provide information on North Texas attractions, and more. They are dressed in gray and orange uniforms and can be found at information centers in all terminals.

Meet and Greet Services

The Allways Meet and Greet service covers both departing passengers and those arriving or connecting at Dallas Airport. Through this service, a person escorts each passenger one-on-one from start to finish during the departure journey, as well as from the moment they arrive until they board for their final destination. This service is also available for groups. SEE MORE

Financial Services

ATMs - Bank of America - Inside Security
A11, A34, B8, B29, C8, D18, D25, E14, E33
ATMs - Bank of America - Outside Security
International Arrivals Hall
ATMs - American Airlines Credit Union - Outside Security
B24
Currency Exchange - International Currency Exchange - Inside Security
A29, D12, D24 (6:00 am - 10:00 pm)

Free Wi-Fi

User Experience: Users report good quality and speed Wi-Fi connection in the terminals. However, in some specific lounges (like certain Admirals Clubs), the signal can be weak, forcing the use of mobile data.

Follow these simple steps to connect to DFW Airport's complimentary Wi-Fi.

Turn on Wi-Fi on your mobile device.
After connecting, select the network "DFW Public 5G Wi-Fi" or "DFW Public 6E Wi-Fi".
Log in and accept the terms and conditions.

NOTE: To use the free Wi-Fi service, you may be asked to provide your email address to subscribe to the DFW Airwire e-newsletter with the latest news and promotions from DFW Airport. Once you submit your email address and information, you will be able to connect.

Electronic Device Charging Stations

There are charging stations with USB ports for electronic devices, smartphones, and laptops in many waiting areas. Their use is free. Some stations also have computers with internet access for those who do not have their own device.

User Experience: Although there are many stations, some in older terminals (like C) may be loose or not working. It is recommended to carry a portable charger (power bank) as a backup.

Luggage Services

User Experience: There are comments about baggage handling service, where some travelers experienced significant delays (45+ minutes) or confusion with staff when trying to track their luggage.

Luggage Storage

A luggage storage office is available in the baggage claim area of Terminal D. This service is also offered by third parties near the premises, such as Bounce and Nannybag.

Luggage Carts

Luggage carts are available at entrances and exits and in the baggage claim area. The Skycap service is also available throughout the airport for people needing special assistance.

Lost and Found

For items lost at the airport, there are two dedicated areas, depending on where you lost your belongings.

Items lost before security checkpoint: office located opposite baggage claim hall E4 (Tel +1 972 973 4420 or CLICK HERE).
Items lost in the boarding area (American Airlines only): next to gate C2 (Tel +1 469 784 2888 or CLICK HERE).

On the plane: Belongings forgotten on the plane must be reported directly to the corresponding airline.

OPERATING HOURS: Monday to Sunday from 8:00 am to 6:00 pm.

Important: DFW lost and found service does not charge any fee for filing a lost property report. Ensure you use the official online form or phone number provided here, as cases of third-party websites attempting to charge a fee to retrieve a lost item have been reported.

Spas and Beauty Salons

Be Relax Spa
- Next to gate B28, Terminal B (7:00 am to 9:00 pm)
- Next to gate D21, Terminal D (8:00 am to 8:00 pm)

Spa Here
- Next to gate C12, Terminal C (6:00 am to 10:00 pm)

The Chiroport
- Between gate A29 and 'California Pizza Kitchen', Terminal A (7:00 am to 7:00 pm)

XpresSpa
- Next to gate A24, Terminal A (6:00 am to 10:00 pm)

Nursing Spaces

DFW provides multiple nursing rooms to accommodate parents traveling with their babies. They are located in the restricted area, next to gates A18, B40, C14, C36, D2, E14, and E26.

Chapels

Interfaith chapels (pre-security: A23, C15; post-security: B25, D40, E4) serve as a great place to refresh and regain some peace.

Children's Play Area

A McDonald's play area is located in Terminal D, next to gate D8. Children can burn off some energy here, where there is also a seating area and outlets for charging electronic devices.

Reduced Mobility

If you need a wheelchair, contact your airline at least 48 hours in advance. Assistance can also be requested at airline ticket counters.

Transportation

The Skylink train is a terminal-to-terminal light rail available on the secure side. It offers the shortest and most comfortable way to make connections and features elevators and escalators. It is fully wheelchair accessible, with extra seating for passengers with mobility issues.

Accessible Parking

Disabled spaces are available in all parking lots and garages. In garages, they are located on the upper (arrivals) and lower (boarding) levels. One-hour areas can be used for long-term parking provided the vehicle displays a disabled parking tag or plate.

Restrooms

All restrooms located throughout the terminals are fully accessible to travelers with disabilities. There are equipped unisex restrooms for the disabled in all terminals and located next to accessible restrooms for men and women.

User Experience: Reduced mobility service is a recurring theme in reviews. Experiences vary widely; although staff are generally friendly, many report excessive wait times to get a wheelchair upon disembarking, which has led to missed connections in some cases.

Animals / Pets

DFW Airport has pet relief areas in all terminals. Pets must be leashed at all times when on airport grounds. Only pets accompanying passengers with a valid ticket may use the designated areas. SEE MORE